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This book defines management mistakes and offers a variety of models to classify and interpret them. It describes the evolution of management mistakes, techniques for identifying and disclosing mistakes, the relationship between management and medical mistakes, and steps to prevent and correct mistakes. Six case studies, drawn from a real set of events in healthcare organizations, describe management mistakes and are followed by commentaries by experts in the field of healthcare management. They indicate steps that might have produced more positive outcomes. Ultimately, managers will not be completely successful in making healthcare better and more cost-effective without viewing mistakes as learning opportunities. This book is written for healthcare managers throughout the world and for the benefit of their patients, staff and communities.

Health services administration. --- Health services administration

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• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Health services administration.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Health services administration

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Health services administration.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Les systèmes de santé sont des organismes extrêmement complexes qui doivent répondre à des besoins multiples. De nombreux professionnels, des gestionnaires, des organismes ainsi que du personnel de soutien parviennent néanmoins à assurer une prestation de services coordonnés et intégrés. Le but de cet ouvrage est de simplifier cette réalité, afin d’en faciliter la compréhension et la gestion. La démarche présentée explique les facettes variées des systèmes et les liens entre les multiples rouages. Cette perspective favorise ainsi l’auto-apprentissage avec, au début de chaque chapitre, des objectifs précis et, à la fin, des exercices qui vérifient l’acquisition des connaissances.

Health services administration.